Marsh Hollow Pottery · Studio Network

Lab — The Front Desk Can't Reach the Supplier

Work the seven-step troubleshooting methodology to restore one workstation's connectivity.
N10-009 · 5.1 N10-009 · 5.2 AP NET · 1.1.A AP NET · 2.1.A

The studio just added a second computer. KILN-NOOK (in the glazing room) browses fine, but the new FRONT-DESK-01 can't load the clay-supply ordering site. Use the tools below to find the root cause and fix it. Each methodology step on the right checks itself off when you've done the work that step calls for.

Viewing: FRONT-DESK-01

https://orders.claysupply.example
Press “Open site” to test this workstation's connection.
Studio Diagnostic Console — type help for available commands.
FRONT-DESK-01>
IP assignment — FRONT-DESK-01
Assignment
Manual
IPv4 address
10.42.9.205
Subnet mask
255.255.255.0
Default gateway
10.42.9.1
DNS server
10.42.9.1
Troubleshooting methodology
  1. 1
    Identify the problem
    Reproduce the failure on FRONT-DESK-01 and confirm KILN-NOOK works.
  2. 2
    Establish a theory of probable cause
    Choose your most likely cause below.
  3. 3
    Test the theory to determine the cause
    On FRONT-DESK-01, run ipconfig and ping 10.42.7.1 (the studio gateway).
  4. 4
    Establish a plan of action
    Pick the least-disruptive fix.
  5. 5
    Implement the solution
    Apply your fix in the IP-assignment editor.
  6. 6
    Verify full system functionality
    Re-open the supplier site on FRONT-DESK-01 and confirm it loads.
  7. 7
    Document findings, actions, and outcomes
    Write a short note for the studio log, then save it.
Knowledge check
Progress: 0 / 11